OUR SERVICES

ONLINE AND ADDITIONAL SERVICES

Online Services

We utilise the Stratamax (specialised Strata software) functionality in our technology and computer system. This means you can login to: pay levies, change your address, obtain insurance certificates, order disclosure statements and settlement certificates online.

 

Why wait on the phone to obtain these services when you can obtain them at the touch of a button.

You also have the ability to look at financial reports, minutes, arrears, insurance details, valuations, fire reports and other vital information to ensure the complex is running smoothly.

These reports and more are available 24 hours a day 7 days a week.

In addition you can email us with any queries you may have and obtain a response within 24 hours. See our “meet the Team” page for the email address of the staff member you are looking for.

If you are an owner in a complex managed by us and you have not received your login please email us at reception@northshorebodycorp.com.au and we will arrange for this to be sent to you immediately so you can access all this information easily and at your leisure.

Additional Services

We charge a flat fee for our Administration and Disbursements of our Agreed Services. Of course there are times when a complex may have “other” needs and we are always here to help.

We have the following charges for any additional services if they are required:

 

Maintenance

Maintenance – $30.00 – $50.00

Administration charge for work order and quote requests. 

(The above charge does not apply to regular garden maintenance contracts or invoices)

 

Pest Control – $5.00 Per Lot

internal inspections arranged (if requested)

 

Claim processing

Insurance Claim Processing – $200 – $300

  • If with preferred insurer

 

QBCC Claim Processing – $350 

  • Per claim

 

Arrange and submit Work Cover policies – $110

  • Per annum

 

Insurance Claim Processing – $Hourly Rate

  • If with other insurer
  • Per claim – dependant on size of claim and work required

Declined insurance claim – $150

 

 

Taxation, BAS and Audit information

Preparation of Information For Audit of records and assistance to Auditor

 $400.00 (up to 20 Lots)

 

Preparation of Information For Audit of records and assistance to Auditor

 $Hourly rate (over 20 Lots)

 

Register or De-Register for ABN and GST

$95.00

 

Tax file number application or inquiry 

$85.00

 

Preparation of Information For Business Activity Statements

$350.00 (up to 20 Lots)

 

Preparation of Information For Business Activity Statements

$Hourly rate (over 20 Lots)

 

Preparation of Information for Income Tax Return (the higher of)

$250.00 or as charged

 

End of financial year statements for owners

$45.00 each

 

Compliance Reports Co-ordination

Co-ordinate and distribute sinking fund, insurance valuation, Balustrade compliance, WH&S, Fire compliance and Termite reports etc

15% of invoice or hourly rate

Lift certification and registration

$60.00 each lift

Contractor Compliance (per complex per year the higher of)

$95.00 or as charged

 

Pool compliance and registration

15% of invoice or hourly rate

Backflow report rectification

10% of invoice or hourly rate

 

Dispute, Conciliation and Adjudication Orders

Preparation of neighbourhood dispute forms

$95.00 per form or hourly rate

Preparation of Application / Submission to BCCM or QCAT

 $250.00 or hourly rate

 

Preparation of Contravention notices

$95.00 per form or hourly rate

Attend and assist with members of the committee of Body Corporate with items of conciliation

are charged at an hourly rate

 

DERM, Council or Titles Office Fees

Arranging for Lodgement of Documents

$250.00 or hourly rate

Matters of a legal nature

Liaison With Lawyers Or Others (the higher of)

$250.00 or hourly rate

Matters of administration

Stratapay Software licence fee (the higher of)

$25 /Lot / annum or as charged

Transfer fee to NSBC (higher of) 

$250.00 or hourly rate

Teleconference Fees

$ at cost

 

Computerised Archive Storage Fee

$30.00 per year per complex

Transfer and Handover records from NSBC (higher of)

$250.00 or hourly rate

Search fees – all associated costs with searching records will be retained by the Body Corporate Manager.

 

Finance and Levy Fees

Special levies setup and issue (2 – 6 lots)

$16.50 per Lot

Seek approval of invoices for complex NOT on hub

$3.30 per invoice

NSBC holds ALL their bank accounts with Macquarie Bank and has the authority to be the sole signatory on these accounts as per this agreement

Special levies setup and issue (7 lots and over)

$11 per Lot

If alternative banking arrangements required

$hourly rate

Manage Term deposits with alternative bank

$ 6.60 per Lot on renewal or rollover instructions

Debt Recovery Fees

Reminder Overdue notice

$22.00

Letter of demand

$143.00

The above recovery cost are paid by the Body Corporate and on charged to the Lot owner

Resolution of Committee to commence debt collection

$65.00 each

Arrears and Final Notices

$48.50

Management of payment plans

$20.00 per month or hourly rate

 

Liaising with Debt Recovery Agency

$hourly rate

 

Other

All other issues not covered above or if hourly rate is required to be charged

Administrative personnel

$110 / hr

Strata Managers

$187 / hr

Accounts Manager

$165 / hr

Director

$242 / hr

*Time and a half rates for any items performed after 6pm or on Saturday and Sundays
*All hourly rates are charged in 15 minute increments or part thereof
Disbursement for additional meetings and services, secret ballots, land valuations and other services not related to the agreed services including if the AGM includes non-standard disbursements such as major works or variation/transfer of Letting and caretaking agreements or documentation over 50 pages.

 

Black and white per page

$.50c/page

Color per page

$1.00/page

Photos

$1.35c/page

Envelope small

$1.00

Envelope A4

$1.80

Envelope Express post (the higher of)

$6.00 per envelope or Aust Post rates

Secret Ballot envelopes

$1.30

Postage

$as per Aust post rates

Courier

$ as charged